Police Digital Services Centre 27 Nov 2018 blog

NZ Police’s Digital Transformation

10 February 2019, by Emma Barker

NZ Police’s new Digital Communications Centre was formally opened by the Minister of Police (Hon Stuart Nash) and Police Commissioner (Mike Bush) late last year.

The new facility, based in Paraparaumu, will eventually accommodate up to 200 staff, including a contact centre handling all non-emergency calls from across New Zealand, as part of Police’s service delivery transformation.

TwentyTwo’s Managing Director Dean Croucher attended the opening alongside Police’s leadership team and staff, community leaders and various in-house and external providers that helped get the new centre up and running. “It’s always great to be invited to an opening of a new facility and to see the outcome of a project you’ve put a lot of energy and effort into….and the fit-out looks great….the delivery team has done a great job in a short time. More importantly, having been involved with helping shape NZ Police’s Property Strategy, this initiative is another step in transforming Police’s property portfolio to best support the way services will be delivered in the future,” says Dean.

Police identified the former Telstra/Vodafone call centre in Paraparaumu in early 2018 as part of a regional search for potential solutions. TwentyTwo (Dean Croucher and Rob Campbell) were engaged to lead the due diligence on the building and the lease negotiations with the landlord to secure the building on favourable commercial terms. “Leasing premises always throws up curve balls…and this was no different…there was a lot of landlord work that was needed to get the building up to standard…and short timeframes involved for the landlord works and fit-out and ITC workstreams to get the centre operational by October 2018.”





About the author

Crafter. Creator. Online shop-a-holic. Mum of two. Lover of wine and travel.

Emma joined the TwentyTwo team in 2017 and leads the marketing and communications. Her marketing skills drive our digital presence and brand strategy. Emma has over seven years’ experience working with growing New Zealand owned organisations, supporting their advance with marketing know-how. 


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