NZ Police’s Digital Transformation

NZ Police’s new Digital Communications Centre was formally opened by the Minister of Police (Hon Stuart Nash) and Police Commissioner (Mike Bush) late last year.

The new facility, based in Paraparaumu, will eventually accommodate up to 200 staff, including a contact centre handling all non-emergency calls from across New Zealand, as part of Police’s service delivery transformation.

TwentyTwo’s Managing Director Dean Croucher attended the opening alongside Police’s leadership team and staff, community leaders and various in-house and external providers that helped get the new centre up and running. “It’s always great to be invited to an opening of a new facility and to see the outcome of a project you’ve put a lot of energy and effort into….and the fit-out looks great….the delivery team has done a great job in a short time. More importantly, having been involved with helping shape NZ Police’s Property Strategy, this initiative is another step in transforming Police’s property portfolio to best support the way services will be delivered in the future,” says Dean.

Police identified the former Telstra/Vodafone call centre in Paraparaumu in early 2018 as part of a regional search for potential solutions. TwentyTwo (Dean Croucher and Rob Campbell) were engaged to lead the due diligence on the building and the lease negotiations with the landlord to secure the building on favourable commercial terms. “Leasing premises always throws up curve balls…and this was no different…there was a lot of landlord work that was needed to get the building up to standard…and short timeframes involved for the landlord works and fit-out and ITC workstreams to get the centre operational by October 2018.”





Dean Croucher

Managing Director

Thought-leader, creator and collaborator. Dean leads TwentyTwo’s strategic business initiatives, continuously driving our innovation and…
10 February 2019

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