Made to Measure: The Handover Gap

Everything is running smoothly – the installation and testing is complete, the room is being used across the organisation but after a while, the sound is a bit off and the touch panel stops working.

In this final episode of Made to Measure: The Handover Gap, Philip Langenhoven talks about the long term accountability of meeting room technology and how to address these gaps so that performance remains seamless. The earlier episodes covered why AV involvement before budget is set changes what you end up with, and why programming is where a room’s performance ceiling actually gets determined.

For Episode 1 – Getting Meeting Room AV Right, click here

For Episode 2 – When Identical Rooms Produce Different Results, click here

We’re not here to replace your internal teams, we’re here to strengthen them.

Our Managed Advisory services can help you unlock the full value of your digital workplace. We partner with internal IT and Property teams to fine-tune systems, streamline support models and unlock actionable insights.

From optimising AV setups and keeping firmware updated, to building dashboards that track room utilisation and system health, we bring clarity to complexity. We help your teams stay ahead of emerging risks, manage documentation and develop clear frameworks for governance and accountability.

And when your internal teams hit the limits of BAU, we’re there to provide expert escalation support, guide investment planning and ensure everything stays aligned to your strategic goals.

Whether it’s vendor engagement, budget forecasting or team coaching, we work with your people, not around them, to build a high-performing model that evolves as fast as your workplace does.

Author

Philip Langenhoven

Adviser

Forward-thinking technology enthusiast. Philip is part of our Technology22 team in our Tāmaki Makaurau Auckland…
Date
14 May 2026

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